Refund policy

📦 Return and Refund Policy

At juwela, we want you to love what you receive. If you're not completely satisfied, we're here to help.

Returns: You have 14 days from the date of delivery to return an item. Items must be unused, in their original packaging, and in the same condition as received.

How to return: Email us at [your contact email] with your order number and reason for return. We'll provide return instructions.

Refunds: Once we receive and inspect your return, we'll notify you of the approval. Approved refunds are processed to your original payment method within 5–10 business days.

Non-returnable items: Gift cards and final sale items are non-returnable.

EU Consumer Rights: As an EU customer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with the EU Consumer Rights Directive.

Shipping costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.